Shipping policy

Processing

Your order is fulfilled from the warehouse that serves your delivery country, and the two warehouses keep their own working hours and holiday calendars.

Orders delivered in Europe, the United Kingdom, Norway and the rest of the world are shipped from our warehouse in Sweden. In-stock orders placed before 12:00 (Swedish time) on a Swedish business day are processed the same day. Orders placed later, at weekends, or on Swedish public holidays are processed the next Swedish business day.

Orders delivered in the United States are shipped from our warehouse in Edison, New Jersey, and follow the US business week and US public holidays. In-stock orders that reach the warehouse before 14:00 Eastern Time on a US business day are normally dispatched the same day; on exceptionally busy days some orders may move to the next business day. Orders placed after 14:00 Eastern Time, at a US weekend, or on a US public holiday are processed on the next US business day.

You will receive a tracking link by email as soon as your order ships, whichever warehouse it ships from.

Delivery times

Delivery times are counted from dispatch, not from the time you place the order.

  • Sweden: 1–2 business days
  • Norway: 1–3 business days
  • Rest of Europe: 2–5 business days
  • North America: 1–5 business days
  • Rest of world: 5–10 business days

Delivery times can vary depending on your destination and on factors outside our control, such as customs handling or carrier delays.

Shipping costs

Shipping options and their exact cost are shown at checkout once you have entered your delivery address, in your local currency, before you pay. The options available and their price depend on your destination and on the delivery method you choose, and any free-shipping threshold that applies to your order is applied there automatically.

We ship with PostNord, UPS and DHL. Courier options and last-mile carriers may vary depending on market and availability.

VAT and duties

Delivered Duty Paid (DDP) — no charges on delivery. Orders delivered anywhere in the European Union, in Norway and in the United States are shipped DDP: all taxes and duties are included in the price you pay at checkout, and you will not be asked for anything further when your parcel arrives. For Norway this is because we are registered with VOEC. Orders delivered in the United States are sold and shipped from our warehouse in New Jersey.

Delivery Duty Unpaid (DDU) — you may be charged on delivery. Orders delivered to the United Kingdom, to Switzerland, and to every other destination outside the European Union, Norway and the United States are shipped DDU. This means import VAT, customs duties and any carrier handling or brokerage fee are not included in our prices. Your local authorities will calculate them and the carrier will collect them from you, and the charges must be paid before your parcel can be delivered.

Customs fees and import charges

Any customs duties, import taxes, or related fees charged by local authorities are the responsibility of the customer.

In the event of a return, customs fees and import charges are non-refundable, as these fees are determined and collected by local customs authorities and are not part of the original order payment made to us.

We recommend checking your local customs regulations before placing an order if you are unsure about potential charges.

If a parcel is refused on delivery in order to avoid import charges, the outbound and return costs and any duties charged to us are deducted from your refund. See our Refund and Return Policy.

Pre-orders

Products labelled "pre-order" are sold before they have reached our warehouse. The date shown on the product page is an estimate based on the current production schedule, not a guaranteed delivery date. Production schedules can shift, and we will keep you informed by email if the estimate changes.

Payment is taken when you place a pre-order. You may cancel a pre-order at any time before it is dispatched and receive a full refund, for any reason and without giving a justification. Write to us at help@thegallerist.se with your order number.

You can follow the status of your pre-order during production on our order tracking page.

Incorrect addresses and undelivered parcels

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected from the pick-up point within the carrier's holding period, we will refund the order less the outbound shipping cost and any return charges we incur.