Refund policy
We reserve the right to cancel any order due to errors in pricing, product description, or availability. In the event of such an error, we will provide a full refund if your payment has already been processed. We apologize for any inconvenience this may cause and appreciate your understanding.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The same 14-day window applies to exchanges.
Eligibility
To be eligible for a return or exchange, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Please try the shoes on indoors, on a clean floor, as you would in a shop. In practice this means the outsoles must be completely clean, with no dirt, grit or scuff marks; the uppers must be free of creasing, scratches and marks; and the shoes, laces, insoles, dust bags and box must all be returned together and undamaged. Shoes that have been worn outdoors cannot be returned, and the shoebox is part of the product — please do not tape a shipping label directly onto it.
How to Start a Return
To start a return, please register your request through our return portal here: https://returns.yayloh.com/retailer/thegallerist
Items sent back to us without first requesting a return via the portal will not be accepted.
Return Costs & Shipping
We provide prepaid return shipping labels for customers in the EU, Norway, and the USA.
If you choose to receive Store Credit instead of a monetary refund, we will not deduct any return fees.
We provide 1 free exchange per order in the EU, Norway, and the USA.
If you choose a monetary refund, the following return fees apply when using our prepaid label:
| Region | Return Fee |
| Sweden | 50 SEK |
| Norway | 150 NOK |
| European Union | 10 EUR |
| USA | 10 USD |
When you return your order using one of our prepaid labels, the parcel is insured by us. If it is lost or damaged in transit, that is our responsibility, not yours — contact us and we will resolve it.
If you are returning items from a location where we do not provide a prepaid shipping label, you are responsible for arranging and paying for your own return shipping. Please note: You are also fully responsible for any customs duties, import taxes, and brokerage fees incurred.
Customs fees and import charges you paid on delivery are non-refundable. They are set and collected by your local customs authority and were never part of the payment you made to us.
Important Warning: International shipping and customs fees can be very high. We strongly recommend checking these costs with your local courier before sending your return. In some cases, the cost to ship the item back and pay the duties may exceed the refund amount, making it uneconomical to return the item.
Customers choosing to use their own return shipping method are fully responsible for the return shipment until it has been successfully delivered to our warehouse. In the event of a lost return parcel, the customer must file a claim directly with the shipping carrier. We strongly recommend keeping the tracking number and all shipping receipts until the return has been confirmed as received by our warehouse.
Exchanges
We provide one free exchange per order. If you wish to exchange an item for a different size or color, please indicate this in the return portal. Exchange requests must be made within the same 14 days as a return.
Refunds & Processing Time
If you returned your order with DHL, the tracking may show that the shipment has arrived at a terminal in Germany. This is a transit hub and not our warehouse. Returns may remain at this terminal for up to one week before being forwarded to Sweden. Processing can only begin once the return has physically arrived at our warehouse. Therefore, allow up to 2 weeks after sending your return for it to be processed.
For US orders, returns are shipped to our New Jersey warehouse via UPS Ground. Please allow up to 2 weeks after sending your return for it to be processed.
- Refunds: If approved, you'll be automatically refunded on your original payment method. Please note it can take 5-10 business days for your bank or credit card company to process and post the refund.
- Store Credit: If you chose store credit, this will be issued immediately after processing.
Store Credit
Store credit is issued as a gift card code sent to you by email. It is denominated in Swedish kronor (SEK), does not expire, and can be used on any product on our website. It can be used across several orders until the balance is spent.
Store credit cannot be exchanged for cash or transferred back to your payment method once issued, and no return fee is deducted when you choose it. Choosing store credit is always optional — you may take a monetary refund instead.
Pre-orders
The delivery date shown on a pre-order product page is an estimate based on the current production schedule, not a guarantee. Production timelines can shift and we cannot commit to an exact date.
You may cancel a pre-order at any time before it is dispatched and receive a full refund, for any reason and without giving a justification. Once the item has been dispatched, the standard 14-day return process applies.
Rejected Returns
Every return is inspected on arrival. If the item is not in its original, unworn condition with tags attached, it cannot be accepted and no refund or store credit will be issued.
In that case you have two options: we can send the item back to you if you pay the reshipping fee, which is equivalent to standard shipping to your country; or, if you would rather not pay it, the item is forfeited and we will dispose of it. If we do not hear from you within 14 days of notifying you, we will treat the item as forfeited.
Where an item is only lightly soiled and our warehouse is able to clean it so that it can be resold, we will accept the return and deduct the cost of cleaning from your refund. We will tell you the amount before we process it. If the item cannot be cleaned or restored to a resaleable condition, it is treated as a rejected return under the paragraph above.
If a parcel is refused on delivery, or returned to us because it was not collected, the outbound and return shipping costs and any customs charges billed to us are deducted from your refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Your statutory rights in respect of faulty goods apply in full and are not limited by this policy.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.